How to request deletion
Send an email to support@ivy.live from the address associated with your account, with the subject line "Account deletion".
Please include your username (for example, @yourname) so we can locate the account. If you signed in with a wallet rather than an email address, send the request from any address and include your username; we will verify ownership before proceeding.
We process deletion requests within 30 days. You will receive a confirmation email once the process is complete.
What is deleted
The following are permanently removed from our systems:
- Your profile: display name, biography, avatar and banner images, links
- Your posts, replies, reposts and poll votes
- Direct messages you have sent
- Comments and ratings you have left
- Uploaded media: photos and videos, including video channels and playlists
- Notification records and push notification subscriptions
- Session data and login records
What cannot be deleted
Ivy Live runs on the Kaia blockchain. Some information is written to the blockchain itself, which is a public and permanent ledger operated by a distributed network — not by us. We are technically unable to remove it:
- Your onchain identity record and username registration
- NFTs you own, created or traded
- Token transfers, tips and other onchain transactions
- Onchain game records and any assets tied to them
This data remains publicly visible on the blockchain after your account is deleted. It is no longer linked to a profile on Ivy Live, but it does not disappear from the network.
Your wallet remains yours. Deleting your Ivy Live account does not affect the assets it holds.
What we retain
We may keep a limited set of records where the law requires it or where we need them to defend a legal claim — for example transaction logs and records of abuse reports. These are stored separately, are not used to build a profile of you, and are deleted once the retention period ends.
Before you delete
Account deletion cannot be undone. Once your username is released it may be claimed by someone else.
If you hold digital assets, transfer them to another wallet you control before requesting deletion. We cannot recover access to a wallet or its contents after the account is removed.
Questions
Write to support@ivy.live if anything here is unclear, or if you would like to delete some of your data without closing your account entirely.